Skip to main content
Sometimes one order or shipment needs to be sent as several parcels or several shipments. In Zippendo you can split a shipment so that items (or parcels) are divided the way you want.

​
When splitting is useful

  • One order, several parcels – The order has many items or heavy items that must go in separate boxes. You split so each box becomes its own parcel (or shipment) with its own label.
  • Different carriers or products – Part of the order goes with one carrier (e.g. express) and the rest with another (e.g. standard). You split and create or assign shipments accordingly.
  • Partial dispatch – You send some items now and the rest later. Splitting lets you dispatch one part and leave the other pending.
The exact split behaviour (e.g. split by order lines into parcels vs into new shipments) depends on how the feature is implemented in your app. The steps below describe the general idea; your screen may say “Split parcel” or “Split shipment” and show drag-and-drop or checkboxes for which items go where.

​
How to split a shipment

1

Open the shipment

Go to Shipments, click the shipment you want to split.
2

Open the split option

Look for Split shipment, Split parcel, or similar in the shipment detail or in an actions menu. Open it.
3

Choose what to split

You may see order lines or parcels. Select which items (or parcels) go into the first group and which into the second (or more). The UI might use drag-and-drop, buckets, or checkboxes.
4

Confirm

Confirm the split. The app may create a new shipment for the second part or add new parcels to the same shipment, depending on the flow. Each part will have (or get) its own label.
[IMAGE: Placeholder – Screenshot of the split-shipment modal or screen showing order lines and two buckets/parcels.]
After splitting, check that each part has the correct recipient, weight, and dimensions so labels and carrier data are right. Edit the shipment or parcels if needed.

​
After splitting

  • Shipment list – You may see a new shipment (e.g. “Partly dispatched” on the original and a new “Pending” shipment for the other part).
  • Labels – Generate or download a label for each new parcel or shipment.
  • Status – Original shipment might show Partly dispatched if only some parcels are sent; the new part will have its own status.
If you don’t see a split option, your plan or carrier setup may not support it yet. Contact support to confirm.