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You can create a shipment from Shipments → Create shipment, or from an order (Orders → open order → Create shipment). This guide covers the full create-shipment form.
You need at least one connected carrier and one sender address before you can create a shipment. See Carriers and Settings → Sender if you haven’t set these up yet.

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Steps to create a shipment

1

Basic information

Enter a reference (optional, for your own tracking) and choose the sender address. This is the “from” address that appears on the label.
2

Carrier and product

Select the carrier (e.g. Postnord, DHL) and the shipping product (e.g. express, standard). The product list depends on the carrier. If the carrier supports extra services (e.g. pickup), you can add them here.
3

Pickup details (if applicable)

If you selected a service that includes pickup, a Pickup details section appears. Fill in the date and time window (or other fields shown) so the carrier knows when to collect.
4

Droppoint (if applicable)

If the chosen product supports service points (pickup points / droppoints), a Droppoint section appears. Search for a point near the recipient and select it. The label will then use that droppoint as the delivery address.
5

Parties

Add the recipient (and any other parties if needed). You’ll enter name, address, and contact details. This is who the parcel is sent to.
6

Parcels

Add one or more parcels with weight and dimensions. The carrier uses this for pricing and labels. You can add multiple parcels for one shipment.
When everything is filled in, click Create Shipment. You’ll get a confirmation and can open the new shipment to see its status, labels, and documents. [IMAGE: Placeholder – Screenshot of the Create Shipment form with Basic information and Carrier settings sections visible.]
You can also create a shipment from an order: open the order, then use Create shipment. The form may be pre-filled with the order’s recipient and items; you still choose carrier, product, sender, and parcels.

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After creating

  • The new shipment appears in Shipments with status Pending or Processing.
  • Open it to view or download labels and other documents (see Documents and labels).
  • If something goes wrong, check Shipment statuses for the meaning of Error or other statuses.
If the form won’t submit, check that you’ve selected carrier and product, added at least one party (recipient) and at least one parcel. Required fields are usually marked.