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This guide walks you through connecting a new carrier and editing or managing the ones you already have.

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Before you start

Add at least one sender address under Settings → Sender. The connection form will ask you to choose which sender address to use for this carrier.
Have your carrier account details ready (e.g. customer number, API key). Each carrier asks for different information; the form will show the exact fields.

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Adding a new carrier

1

Open Carriers and go to All Carriers

Go to Carriers in the main menu and open the All Carriers tab.
2

Click Connect on the carrier

Find the carrier you want (e.g. Postnord, Bring, DHL) and click Connect on the card.
3

Fill in the Create new carrier dialog

  • Name – Give this connection a name you’ll recognise (e.g. “Postnord – Main” or “DHL Express”). You’ll see this name in My Carriers and when choosing a carrier for a shipment.
  • Sender address – Choose which sender address to use. This is the “from” address on your labels.
  • Carrier-specific fields – Fill in the fields the carrier requires (e.g. customer number, credentials). Required fields are marked; complete them to continue.
  • Use ZPL labels – Turn this on only if you use a Zebra printer that expects ZPL. Leave it off otherwise.
4

Click Create

After a moment the new carrier appears under My Carriers. Open it to adjust carrier settings (e.g. test mode, cancel behaviour) if needed.
[IMAGE: Placeholder – Screenshot of the “All Carriers” grid with one carrier card and a “Connect” button visible.] [IMAGE: Placeholder – Screenshot of the “Create new carrier” modal with name, sender address dropdown, and example carrier fields.]

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If you have no carriers yet

When My Carriers is empty, you’ll see a short message and a Browse Carriers button. Click it to switch to All Carriers and connect your first carrier from there.

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Editing an existing carrier

1

Open the carrier

Go to Carriers → My Carriers, find the carrier you want to change, and click it (or the edit/configure action on the card).
2

Change settings

You’re taken to that carrier’s settings page. You can change the carrier name, sender or return address, and toggles like Test mode, Use ZPL labels, Cancel at carrier, and Print label on error. Save your changes.
Details for each option are in Carrier settings. [IMAGE: Placeholder – Screenshot of a carrier card in “My Carriers” with an edit or open action highlighted.]

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Managing multiple carriers

You can connect the same carrier type more than once with different names or settings (e.g. one “Postnord – Oslo” and one “Postnord – Bergen”). Each connection needs a unique name, a sender address (can be the same or different), and its own carrier credentials if the carrier requires them per account or location. When creating a shipment or setting up shipping rules, you choose which of your connected carriers to use.

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Connection or creation errors

If Create fails, check that all required fields are filled and that credentials are correct (no extra spaces, correct customer number or API key). Ensure you have at least one sender address and that you selected it in the form.
If the problem continues, note the exact error message and contact support with the carrier name and what you were doing. Removing and re-adding a carrier is safe: you can disconnect and connect again with corrected details.