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Some carrier products let the recipient collect the parcel at a pickup point (droppoint, service point, parcel shop). In Zippendo you can search for a droppoint and attach it to the shipment so the label uses that address instead of the recipient’s home address.

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When droppoint is available

  • The carrier and shipping product you chose must support service points (pickup points). Not all products do—for example, home-delivery products often don’t show this option.
  • When you select such a product in Create shipment, a Droppoint (or “Pickup point” / “Service point”) section appears on the form.
If you don’t see a droppoint section, the current carrier or product doesn’t support it. Try another product (e.g. “Pickup point” or “Parcel shop”) for the same carrier, or another carrier that offers it.

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How to search and select a droppoint

1

Create or edit a shipment

Go to Shipments → Create shipment (or open an existing one). Choose a carrier and a product that supports service points.
2

Find the Droppoint section

When the product supports droppoints, a Droppoint (or similar) card or section appears—often after carrier/product selection. It may include a search box and a map or list of results.
3

Search by address or postcode

Enter the recipient’s address, postcode, or city in the search field. The app will look up nearby pickup points (from the carrier’s network) and show a list or map.
4

Select a point

Click the droppoint you want (e.g. the one closest to the recipient). The shipment’s delivery address is then set to that droppoint so the carrier sends the parcel there for pickup.
[IMAGE: Placeholder – Screenshot of the Create Shipment form with the Droppoint section visible: search field and list of pickup points.]
Search using the recipient’s postcode or city so the suggested points are near them. The carrier will deliver to the chosen point; the recipient collects from there.

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After selecting a droppoint

  • The label will show the droppoint’s address (and possibly opening hours or instructions).
  • The recipient usually gets a notification from the carrier when the parcel is ready for pickup.
  • If the carrier supports it, tracking will show when the parcel has arrived at the point.
If search doesn’t return any results, try a broader area (e.g. city name) or check that the product really supports service points. For carrier-specific rules (e.g. which countries or products support droppoints), see the carrier’s own help or our Supported carriers section.